The Pet Spa Policies

Coupon/Discount Policy

As you know, we offer many discounts and coupons to help provide the best service for the best price. We have established this policy to help our clients better understand how we accept coupons in our salon.

 

You must provide the coupon at the time of check in to receive your discount. You must have the coupon in hand and cannot be a
copy/duplicate of the coupon. If you do not present your coupon at the time of check in, we will not be allowed to discount your service.

 

  • Online Coupons – You must present the coupon with the special code to receive your discount at the time of check in. Coupon must be within date to be accepted. Cannot be altered or photo copied.

  • Printed Coupons – You must present the coupon in person. Coupon must be within date to be accepted. Cannot be altered or photo copied.

  • Competitor Coupons – We now accept some competitor coupons with management approval. You must present the coupon at the time of check in so we can verify we can accept it. Coupon must be within date to be accepted. Cannot be altered or photo copied.

 

We reserve the right to refuse a coupon at any time for any reason.

Cancellation/No Show Policy

Due to the increasing no shows and cancellations of appointments, we must imply this policy to better serve our clients and their fur babies!

  • If you cannot keep your scheduled appointment, you must call within 24 hours of your scheduled appointment date to let us know so we can utilize the time for another client.

 

  • If you do not call within the time frame or no show for your appointment, you will be charged a $15.00 service fee applied to your account.

We appreciate your cooperation with our new policy.

We reserve the right to refuse any service at any time for any reason.

Payment Policy

  • Debit/Credit Cards (Convenience Fee Applies)

  • Personal Check

  • Our Gift Cards

  • Cash (Pay Cash & Save)

As you know, we offer many discounts and coupons to help provide the best service for the best price. We apply the convenience fee to credit card transactions. This helps us keep our pricing low and to provide the best services for our clients.

We reserve the right to refuse any service at any time for any reason.

Refund Policy

We understand at times, you may not be fully satisfied with a service. We strive to provide 100% customer satisfaction for each of our clients. If you are not fully satisfied, please let our receptionist know as soon as possible so we may correct the issues.

 

Service Refunds – All services performed are non-refundable. We will work to make it right for you and your furbaby. We want happy clients!

Pet Product Refunds – You must present the item to us with your receipt within 7 days after purchase for a full refund.

Pet Product Exchanges – We will allow you to exchange a pet product item. You must present your receipt within 7 days after the purchase.

 

We reserve the right to refuse a refund/exchange at any time for any reason.

VIP Membership Plan

Terms & Conditions

 

TERMS & CONDITIONS for our “Tail Waggin” Kennel Club

 

  • How to sign up for our VIP “Tail Waggin” Kennel Club?

You can visit our website to choose your new membership plan & sign up online. www.southerndivinekennels.com

 

  • What discounts do I receive for being a member?

10% Off Full Priced Retail Items, 10% Off Full Price Additional Grooming Services, & 10% Off Full Priced Pet Sitting Services.

 

  • Are there any fees to join?

Yes! There is a yearly membership fee of $39 that is billed at membership enrollment and is due every year afterwards on the same day.

 

  • What happens if I lose my membership card?

Visit your local salon and advise them that you lost your membership card. We can reissue a replacement card for $10. It will be mailed and can take 3-5 business days to receive the new membership card.

 

  • What happens if my payment method on file is declined?

If your payment method you have on file is declined, you have 3 business days to contact us to have the card on file updated. If the payment method is declined and we have to reprocess a payment, there will be a convenience fee added to the transaction for reprocessing. After 3 days of failed payments, your plan will be immediately terminated. If your plan is terminated due to non payment you will have to rejoin and pay the normal fees.

 

  • Can I cancel my membership if I no longer wish to keep it?

Yes! We ask that you inform us at least 30 days in advance via phone call, email, or speaking to a member of our staff in our local spa. Your plan is prepaid so it will be in effect until your renewal date if canceled in the middle of a month. There will be no refunds issued as your membership will expire on the renewal date if canceled.

 

  • How do I book an appointment for my pet to use the membership?

You can call/text our salon (980) 429-2008, you can book online via our website/social media pages, or send us an email to appointments@southerndivinekennels.com .