POLICIES

Coupon/Discount Policy

As you know, we offer many discounts and coupons to help provide the best service for the best price. We have established this policy to help our clients better understand how we accept coupons in our salon.

 

You must provide the coupon at the time of check-in to receive your discount. You must have the coupon in hand and cannot be a
copy/duplicate of the coupon. If you do not present your coupon at the time of check-in, we will not be allowed to discount your service.

 

• Online Coupons – You must present the coupon with the special code to receive your discount at the time of check in. Coupons must be within the date to be accepted. Cannot be altered or photocopied.

• Printed Coupons – You must present the coupon in person. Coupons must be within the date to be accepted. Cannot be altered or photocopied.

• Competitor Coupons – We now accept some competitor coupons with management approval. You must present the coupon at the time of check in so we can verify we can accept it. Coupon must be within date to be accepted. Cannot be altered or photo copied.

 

We reserve the right to refuse a coupon at any time for any reason.

 

Cancellation/No Show Policy

Due to the increasing no shows and cancellations of appointments, we must imply this policy to better serve our clients and their fur babies!

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• If you cannot keep your scheduled appointment, you must call within 24 hours of your scheduled appointment date to let us know so we can utilize the time for another client.

 

• If you do not call within the time frame or no show for your appointment, you will be charged a $15.00 service fee applied to your account.

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We appreciate your cooperation with our new policy.

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We reserve the right to refuse any service at any time for any reason.

 

Payment Policy

• Debit/Credit Cards (Convenience Fee Applies)

• Our Gift Cards

• Cash (Pay Cash & Save)

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As you know, we offer many discounts and coupons to help provide the best service for the best price. We apply the convenience fee to credit card transactions. This helps us keep our pricing low and to provide the best services for our clients.

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We reserve the right to refuse any service at any time for any reason.

 

Refund Policy

We understand at times, you may not be fully satisfied with a service. We strive to provide 100% customer satisfaction for each of our clients. If you are not fully satisfied, please let our receptionist know as soon as possible so we may correct the issues.

 

Service Refunds – All services performed are non-refundable. We will work to make it right for you and your furbaby. We want happy clients!

Pet Product Refunds – You must present the item to us with your receipt within 7 days after purchase for a full refund.

Pet Product Exchanges – We will allow you to exchange a pet product item. You must present your receipt within 7 days after the purchase.

 

We reserve the right to refuse a refund/exchange at any time for any reason.

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Late Pickup Policy

 

Due to the increasing late pickups, we must imply this policy to better serve our clients and their fur babies!

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Once a member of our salon staff gives you a call or text to inform you that your pet is ready for pickup. We allow a one-hour time frame. 

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If you do not pick up your pet before the 1-hour time window, you will be charged a $15.00 late pickup service fee applied to your checkout total.

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We appreciate your cooperation with our new policy.

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Privacy Policy

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Privacy Policy

Last Updated: 05.25.2023

Welcome to Southern Divine Kennels Pet Grooming LLC's privacy policy. At Southern Divine Kennels Pet Grooming LLC, we are committed to protecting your privacy and safeguarding your personal information. This policy outlines how we collect, use, disclose, and protect your information when you visit our website www.southerndivinekennels.com or use our services. By accessing our website or using our services, you consent to the terms outlined in this privacy policy.

1. Information We Collect

1.1 Personal Information: We may collect personal information such as your name, email address, phone number, and physical address when you voluntarily provide it to us. This may occur when you make a booking, contact us through our website, or subscribe to our newsletter.

1.2 Payment Information: When you make a payment for our services, we may collect payment card details, billing address, and other necessary information to process your transaction securely. However, we do not store your complete payment card details. All payment transactions are conducted through secure third-party payment processors.

1.3 Website Usage Information: We may collect non-personally identifiable information about your interaction with our website, including your IP address, browser type, operating system, referral source, pages visited, and the duration of your visit. This information is collected through the use of cookies and other tracking technologies. Please refer to Section 4 for more details on our use of cookies.

1. Use of Information

2.1 Personal Information: We may use your personal information to provide the services you requested, such as scheduling appointments, responding to inquiries, or sending important updates and notifications. We may also use your information to personalize your experience and improve our services.

2.2 Marketing Communication: With your consent, we may use your email address to send you promotional offers, newsletters, or other marketing communications. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the email.

2.3 Payment Information: We use your payment information solely for the purpose of processing payments for our services. We do not store or retain complete payment card details after the transaction is completed.

2.4 Legal Compliance: We may collect, use, or disclose your information if required by law or if we believe in good faith that it is necessary to protect our rights, respond to legal claims, comply with legal processes, or ensure the safety and security of our users.

1. Sharing of Information

3.1 Third-Party Service Providers: We may engage trusted third-party service providers to assist us in delivering our services and managing our website. These service providers may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity or third party involved. We will ensure that any such transfer is done in accordance with applicable privacy laws and that the information remains protected.

3.3 Legal Compliance and Protection: We may share your information if required by law, regulation, legal process, or government request. We may also disclose your information to protect the rights, property, or safety of Southern Divine Kennels Pet Grooming LLC, our users, or others.

1. Cookies and Tracking Technologies

4.1 Cookies: Our website may use cookies and similar technologies to enhance your browsing experience, analyze website usage, and collect information about how you interact with our website. Cookies are small text files stored on your device that allow us to remember certain information. You can control and manage cookies through your browser settings or preferences. However, please note that disabling cookies

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