Question 1

What is your Coupon/Discount Policy?

Accepted Answer

As you know, we offer many discounts and coupons to help provide the best service for the best price. We have established this policy to help our clients better understand how we accept coupons in our salon.

You must provide the coupon at the time of check-in to receive your discount. You must have the coupon in hand and cannot be a
copy/duplicate of the coupon. If you do not present your coupon at the time of check-in, we will not be allowed to discount your service.

• Online Coupons – You must present the coupon with the special code to receive your discount at the time of check in. Coupons must be within the date to be accepted. Cannot be altered or photocopied.
 • Printed Coupons – You must present the coupon in person. Coupons must be within the date to be accepted. Cannot be altered or photocopied.
 • Competitor Coupons – We now accept some competitor coupons with management approval. You must present the coupon at the time of check in so we can verify we can accept it. Coupon must be within date to be accepted. Cannot be altered or photo copied.

We reserve the right to refuse a coupon at any time for any reason.

Question 2

What is your Cancellation/No Show Policy?

Accepted Answer

Due to the increasing no shows and cancellations of appointments, we must imply this policy to better serve our clients and their fur babies!
​
 • If you cannot keep your scheduled appointment, you must call within 24 hours of your scheduled appointment date to let us know so we can utilize the time for another client.

• If you do not call within the time frame or no show for your appointment, you will be charged a $15.00 service fee applied to your account.
​
We appreciate your cooperation with our new policy.
​
We reserve the right to refuse any service at any time for any reason.

Question 3

What is your Refund Policy?

Accepted Answer

We understand at times, you may not be fully satisfied with a service. We strive to provide 100% customer satisfaction for each of our clients. If you are not fully satisfied, please let our receptionist know as soon as possible so we may correct the issues.

Service Refunds – All services performed are non-refundable. We will work to make it right for you and your furbaby. We want happy clients!
Pet Product Refunds – You must present the item to us with your receipt within 7 days after purchase for a full refund.
Pet Product Exchanges – We will allow you to exchange a pet product item. You must present your receipt within 7 days after the purchase.

We reserve the right to refuse a refund/exchange at any time for any reason.

Question 4

What is your Late Pickup Policy?

Accepted Answer

Due to the increasing late pickups, we must imply this policy to better serve our clients and their fur babies!
​
Once a member of our salon staff gives you a call or text to inform you that your pet is ready for pickup. We allow a one-hour time frame. 
​
If you do not pick up your pet before the 1-hour time window, you will be charged a $15.00 late pickup service fee applied to your checkout total.
​
We appreciate your cooperation with our new policy.

Question 5

What are your business hours?

Accepted Answer

Our salons have different operating hours but we offer convenient schedules for all your needs. All of our salons are closed on Sundays to allow our staff a day of rest and family time. 
Its best to call to book an appointment as sometimes we may not be able to accept walk-in appointments based on salon volume.

Our professional and knowledgeable team is always ready to provide exceptional service, ensuring your experience at any of our salons is both enjoyable and efficient.

Click the link below to see all of locations / business hours

Southern Divine Kennels Pet Grooming

Contact Us

📞 Contact Us